Important COVID-19 Updates:
With the impact of the COVID-19 pandemic, our thoughts are with you, your family members and friends dealing with the impact of this unprecedented time.
The health and safety of you and everyone in our Elite Sportswear family is our priority. While our manufacturing and production facilities remain closed to creating gymnastics, swimming and cheerleading apparel, our distribution center has reopened, under limited capacity. That means, we are shipping STOCK product again from our Reading, PA warehouse.
Due to these current events, we are taking extra precautions to protect the health and safety of both you and our employees. That means that your online order shipments and customer service response times may take longer than usual – we appreciate your patience.
Should you be interested in custom, special order, or stock with embellishment designs, we encourage you to reach out to our Sales Team to start designing. It is a great time to start planning ahead to next season!
As always, our customer engagement team is available to respond to any questions or concerns at firstname.lastname@example.org / (800) 345-4087.
We will get through this unprecedented time, and we will come out strong, TOGETHER.
GK / GK Cheer / Omni Cheer / Dolfin
- What products are currently available to ship?
We are currently shipping products that are in-stock and available at our distribution center. If on our sites, once your select a product and your size, it will be indicated whether the item is in-stock or not. If the availability reads “In Stock” this style can ship to you. If there is a date, the product can still be purchased and will ship once additional stock has been received. If your size is not currently listed on a product, it is out of stock and unavailable for purchase.
- Can I still order custom, special order, or stock with embellishment apparel?
We are currently taking orders. You can submit orders through a sales representative, or you can submit your order online at gkelite.com. Once our manufacturing and production facilities are back up and running, we will begin process and producing orders for custom, special order and stock with embellishment apparel.
- Can I submit requests for quotes?
Our team is ready to serve you and help you plan for your future. This is still a great time to start thinking about practice wear, pro shop gear, and leotards for next season. Artwork is always free! Contact your Local Sales Rep, or our Customer Engagement Team to get started.
- What happens to orders still in production?
Production and distribution is paused and will resume as soon as we are able. If you have a question about the status of your order, please contact our Customer Engagement team at email@example.com / (800) 345-4087. Thank you for your patience.
- If you miss my delivery and I cannot use the product, what happens?
We apologize for the delay and any frustrations around a missed delivery. Please contact our customer engagement team at firstname.lastname@example.org / (800) 345-4087 for assistance.
- Can I change or cancel my order?
To inquire about a cancellation for a recent order, please contact our Customer Engagement team at email@example.com / (800) 345-4087.
- How can I check the status of my order?
At this time, production and shipping has been paused.
Please contact our Customer Engagement team at firstname.lastname@example.org / (800) 345-4087 for assistance.
- When will you be shipping again?
We are currently able to ship in-stock product only from our distribution center. We are working closely with our local government to become fully operational as quickly as possible. At this time, we’re unable to provide estimates on when we can resume our producing and manufacturing custom, special order, or stock with embellishment apparel. We will be monitoring the situation and updating our customers accordingly.
- Can I place an order by phone?
Yes, our team can place new orders or artwork requests. Please note our production and distribution facilities are temporarily closed so we are unable to provide an estimated ship date at this time.
- Can I still return an item/order?
Due to continued concerns about the corona-virus, we have extended the return window to May 15, 2020 for all purchases made between February 15, 2020 and March 31, 2020. Please note that we are unable to accept return deliveries. Any items that are still in transit will either be held by the carrier or returned to sender. Items that were already received but not yet processed will be held in our warehouse until our distribution center reopens.
- What about my Risk Free Account?
We are not taking Risk Free orders at this time and we have suspended automatic replenishment. If you currently have a Risk Free box, please contact Customer Engagement to discuss options.