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Orders, Cancellation & Returns

Orders

Prices

All prices reflect Elite Sportswear's commitment to offering consistently high standards in quality at the lowest possible prices. However, continued increases in raw materials, utilities, labor, etc. subject us to price changes beyond our control. Therefore, prices are subject to change without notice.

Payment

All prices are in U.S. Dollars. Payment types are limited to those presented on the Check Out page. Credit cards accepted include VISA, MasterCard, Novus Cards (includes: Discover, Bravo and Private Issue). For school districts, colleges and universities, and YMCAs purchase orders are accepted. Retail accounts (not consumers) may also pay by check or money order only, please. A service fee of $35.00 will be charged for any check payment that must be reprocessed. If an account warrants placement with a collection agency, all charges resulting from the collection are the responsibility of the customer.

Payment in full or a purchase order (P.O.'s apply to colleges, high schools, and YMCAs only) must be received before an order goes into production. Special order charged to VISA, MasterCard, Novus Cards will be billed at the time the order is placed. Orders for stock items will be charged at the time of order.

State, local and county sales tax is applicable on all orders, inclusive of freight where applicable unless you have furnished us with a valid sales tax exemption certificate

If the required payment is not received within 45 days from the date the order was placed, the order will be canceled.

Shipping Methods

All orders shipped within the continental United States are sent Standard Ground unless otherwise specified. Please note: Stock orders normally take 1-3 business days to leave our plant, but may take longer on items with high customer demand. Orders shipped to Hawaii or Alaska are sent Expedited (2 Day) unless otherwise specified. Orders shipped to Puerto Rico or Canada are sent Standard International unless otherwise specified. Orders shipped to all other international destinations are sent Express International. All product is shipped F.O.B. Reading, Pennsylvania. For international orders, duty and VAT may be applicable. Please check with your local authorities. Elite Sportswear, L.P. will not be responsible for any additional charges incurred. Special shipping arrangements can be made for faster shipping. However, these methods of shipping are considerably more expensive and are the responsibility of the customer.

Stock and special orders that are placed at the same time do not get processed or shipped together, due to the additional lead time required for special order items. Therefore, it is necessary to include separate shipping and handling charges.

Order Changes/Additions/Cancellations

Before placing an order, please check your order carefully. Any changes or additions made after placing an order will be treated as a new order. Changes, additions or cancellations cannot be made to special orders already in production.

Stock Orders Delivery Time

Items temporarily out of stock will be back ordered and shipped as soon as they become available. Please send an email to Customer Service or call us to confirm stock availability. Stock orders normally take 1-3 business days to leave our plant but may take longer on items with high customer demand.

Stock items with embellishments require additional production time. Please see our Estimated Ship Week page for details.

Special Orders

Special Orders can be placed by phone, fax, mail, or through our UDESIGN360.

  • Phone: 1-800-345-4087
  • Fax: 1-610-921-0208 (24 hours a day, 7 days a week)
  • Mail to Elite Sportswear, L. P., 2136 N. 13th Street, PO Box 16400, Reading, PA 19612
  • UDESIGN360

Faxed and mailed orders must be placed on GK Order Forms

Special Order Production Time

Please click here to view our current estimated ship week.

Gymnastics Custom Design Samples

We require a $185 Fee (billed to your credit card) for each custom design submitted. We require a $150 Fee (billed to your credit card) for each custom design tank. This is a package price and includes the cost portion of developing a sample of your custom design. This includes design charges for garment and embellishment creation, set-up charges, 3 revisions and costs to produce the finished garment. An additional fee of $100 will be required for each round of revisions to the sample exceeding the 3 included revisions. Revisions are defined as changes to the sample that require a new base pattern, are considered a new custom design, and are subject to an additional $185 fee. If a customer needs a custom matching warm-up, the fee required will be $75 to cover the women’s warm-up sample. Leotard samples are produced in a size Adult Small.

Cancellations and Returns

Cancellations

Since we ship your stock purchases as fast as possible, any item classified as "stock" or "in stock" cannot be canceled once the order has been placed. Any item classified as "special order" may be canceled for a limited time prior to being released to production. Please contact Customer Engagement with any questions on concerns.

RETURNS: STOCK ITEMS

Elite Sportswear gladly accepts customer returns provided the following conditions are met:

  • All return requests must be sent to Elite Sportswear no more than 30 days after shipment of merchandise.
  • Returns must be processed through returns.gkelite.com in order to be accepted.
  • Merchandise must not have been worn or laundered and must have all hang tags and sew-in tags attached in their original position and condition.
  • Customer is responsible for all shipping charges.

Stock items ordered with embellishments are considered customized and are non-returnable. (Refer to Returns: Special Order Items section for more information.)

RETURNS: SPECIAL ORDER ITEMS

Special Orders are made to customer’s specifications; therefore, these items cannot be returned or exchanged except in the case of manufacturer’s error or defect. If replacement merchandise is not available, Elite Sportswear will issue a credit to the customer’s account.

RETURNS: DEFECTIVE MERCHANDISE

Elite Sportswear, at its sole discretion, will determine if the merchandise in question is defective and will either replace the merchandise or credit the customer’s account. Elite Sportswear will not accept returns on defective merchandise beyond 90 days from the date of receipt of merchandise. Due to health requirements and safety concerns for our employees, all worn apparel that is being returned for any reason, must be laundered. Garments not laundered will be sent out for cleaning and a $10 charge per garment will be added to your account.