Help/FAQs

Many of our in-line items can be customized to suit your exact needs. When viewing the product page, if you see a "Customize & Order" button, that is the indication that the product can be customized. If you would like to have a completely customized product that is not based off of one of our in-line items, please visit https://www.gkelite.com/pages/udesign to learn more.

Most of our items are in stock and will show a message of "Availability: In Stock" when you select a size. If an item is not in stock for a certain size, but will be replenished soon, a message will show the expected delivery date. If an item is out of stock for a size and is not expected to be replenished, you will not be able to select the size.

For most customers., your user ID is your email address. For our Dealer customers, your user ID may also be the Dealer Number that you were provided when your account was created.

Contact Customer Service

If you do not remember your password, simply click on "Sign in" found at the top of the screen and then click the Forgot Password link found below the Password box. Then, when prompted, enter your email and click Submit. If your email was found in our database, instructions will be sent to your inbox on how to reset your password.

Every product page contains a link to the appropriate size chart for that item. You can also find instructions on how to measure your size for each product in the "Fit & Size" section, found near the Product Details section." You can also find all of our size charts via the "Size Chart" link in our footer. If you are dealer looking for information on sizing for our special order items, please log in to your account and then visit https://www.gkelite.com/collections/fit-kits

Please see our care instructions

No, this is a one time setup fee for your first order.

Our stock font list gets regularly updated for our customizable and special order items. For the most recent list of available fonts, please customizable item that you are interested in and click the "Customize & Order" button. When you arrive at the step to customize the text for your garment, all available fonts for this style will be shown.

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We accept Visa, Master Card, Discover, and American Express for all orders. In addition, consumers may also pay with either PayPal or Klarna. Upon approval, our B2B customers may be eligible to pay via payment terms by providing a purchase order number with their order.

State, local and county sales taxes are applicable on all orders with a shipping address in the United States and must be collected when the order is placed as mandated by law. If you are have an approved Dealer account and have provided us with a valid sales tax exception certificate, then no taxes will be charged.

All shipments within the United States can be shipped via Standard, Standard Plus 3-Day Delivery, Expedited 2-Day Delivery, or Express Overnight Delivery. Please note that shipping delivery timeframes only account for in-transit times and exclude the processing time required to handle your order. For more information, please visit https://www.gkelite.com/pages/gk-gym-shipping-delivery

At this time we do not have the ability on our website for you track your order. However, when your order was shipped, an email with the tracking information for your order was sent to you and can track your order through the carrier's website. If you need to know additional information about the status of your package, please contact Customer Service

Customer Service

We will try our very best to get your order to leave our plant as quickly as possible, approximately 1-2 business days for in-stock items. If your item was a special order item or was out of stock when you placed your order, an approximate availability date would have been provided.

Yes, we ship internationally to most countries. However, if you live in a country which has one of our distributors, you may get faster delivery from them at a lower shipping rate than buying directly from us. Please see our International Distributor page at https://www.gkelite.com/pages/gk-gym-international-sales-team for more information.

All you need to is logon to your account on our website click on My Account. The first tab My Personal Info that is open in my account will have an area the bottom for you to reset your password. Simply type in your new password twice and click Submit.

All you need to is logon to your account on our website click on My Account. The first tab My Personal Info will have your billing information at the top. Simply type in the new information and click Save Address.

All you need to is logon to your account on our website click on My Account. Click on the Shipping Addresses tab and make the necessary changes. Or you can change this information during the checkout process. You can store up to 3 shipping addresses.

Please visit https://www.gkelite.com/pages/gk-gym-orders-cancellation-returns to learn more about our order cancellation policy.

Please visit https://www.gkelite.com/pages/gk-gym-orders-cancellation-returns to learn more about our return policy.