Free FedEx Ground Shipping on Orders over $49  valid for individual retail orders only

Help/FAQs

Placing your Order

How do I know if a product is in stock?

Currently we do not have inventory availability on our website. If you need to know if the item is in stock, please contact us

How do I know my userid?

If you are individual, your userid is completely custom. It is of your choosing, if you do not remember what you selected, please feel free to create a new account or contact Customer Service for assistance.

Contact Customer Service

How do I know my password?

If you do not remember your password, simply click on Login, and the Forgotten Password link. This will take you to a page where you will need to fill out some information and a new password will be emailed to you immediately.

How do I determine sizing?

Please see our size chart page for more information on taking body measurements to determine the correct size to order.

Visit Size Chart Page

How should I wash my garment?
Is the embroidery setup fee per garment?

No, this is a one time setup fee for your first order.

What Stock Fonts can I choose from?

Payment

What Payment Options are Available?

All prices are in U.S. Dollars. Payment types are limited to those presented on the Check Out page. Credit cards accepted include VISA, MasterCard, Novus Cards (includes: Discover, Bravo and Private Issue), and American Express. For school districts and universities, "Y" purchase orders are accepted. Retail accounts (not consumers) may also pay by check or money order only please. A service fee of $20.00 will be charged for any check payment that must be reprocessed. If an account warrants placement with a collection agency, all charges resulting from collection are the responsibility of the customer. Payment in full or a purchase order (P.O.'s apply to colleges, high schools only) must be received before an order goes into production. Special order charged to VISA, MasterCard, Novus Cards, or America Express will be billed at the time the order is placed. Orders for stocks items will be charged at the time of shipment.

How do I order using my gift card?
What is your Gift Certificate Policy?

Gift certificates purchased from Elite Sportswear may only be redeemed on mail order, fax or on-line retail purchases. Gift certificates will not be accepted as payment for GK apparel in pro-shops or on any other website other than www.gkelite.com. Gift certificates can not be redeemed for payment on a pending or previous purchase. A new gift certificate will be issued if the total amount is not used. Only valid gift certificates will be accepted and are VOID if altered or reproduced. Elite Sportswear is not responsible for lost or stolen gift certificates.

Why do I have to pay sales tax?

State, local and county sales tax is applicable on all orders, inclusive of freight where applicable unless you have furnished us with a valid sales tax exemption certificate.

Shipping & Delivery

What are my shipping options?
Am I able to track my order?

At this time we do not have the ability on our website for you track your order. If you need to know the status of your package, please contact

Customer Service

Once I place my order, when can I expect it to arrive?

We will try our very best to get your STOCK order to leave our plant as quickly as possible (approx 1-3 business days). There are times when a item is of high demand, we will be unable to ship right away. We will replenish stock and get your order out as quickly as possible. If you select the option in the checkout process to ship complete, all items will wait to the entire order is in stock. If you do not ship complete we will ship your items as they become available.

Do you ship Internationally?

Yes, we ship internationally to those countries who do not currently have an official GK distributor.

Please see our International Distributor page for more information.

Web Account Management

How do I change my web account password?

All you need to is logon to your account on our website click on My Account. The first tab My Personal Info that is open in my account will have an area the bottom for you to reset your password. Simply type in your new password twice and click Submit.

How do I update my bill to address?

All you need to is logon to your account on our website click on My Account. The first tab My Personal Info will have your billing information at the top. Simply type in the new information and click Save Address.

How do I update my shipping address?

All you need to is logon to your account on our website click on My Account. Click on the Shipping Addresses tab and make the necessary changes. Or you can change this information during the checkout process. You can store up to 3 shipping addresses.

Changing, Cancelling, and Returning Orders

Am I able to change or cancel my order once it is placed?
What is your return policy?
How do I order using my gift certificate?