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Return Policy
Consumer Return and Exchange Form | Dealer/Club Account Return and Exchange Form

Consumer Return and Exchange Policy
Effective January 1, 2012

Stock Returns and Exchanges:
Elite gladly accepts customer returns and exchanges, provided the following conditions are met:

• All returns and exchanges must be sent to Elite within 30 days of receipt of merchandise.
  A valid receipt or proof of purchase is required.
• Merchandise must not have been worn or laundered and must have all hang tags and sew-in tags
  attached in their original position and condition.
• Customer must complete either the return section or return/replacement section on the back of
  this form.
• Customer pays all shipping charges.

This return policy applies to stock items only. Special orders are made to customer's specifications; therefore, these items cannot be returned or exchanged except in the case of manufacturer's error or defect. Stock items that are ordered with embellishments (jewels, embroidery, imprinting, etc.) are considered special orders.

If the reason for the return is a shipping error made by Elite, Elite will credit the customer's account for shipping charges incurred to return the merchandise. Elite will also pay shipping charges to send the replacement merchandise to the customer. If replacement merchandise is not available, Elite will issue a credit to the customer's account.

Defective Merchandise:
For merchandise that has a potential manufacturer's error or defect, customer must complete the Return section on the back of this form and enter the return code #3 for manufacturer's defect. Please use the space provided to explain the defect. If it is determined that a manufacturer's error or defect exists,Elite, at its sole discretion, will either replace the merchandise or credit the customer's account. Elite will credit the customer's account for shipping charges incurred returning the merchandise to Elite and will pay shipping charges to send the replacement merchandise to the customer. Elite will not accept returns beyond six months from date of receipt of merchandise.

Return/Exchange Instructions
Due to health requirements, and safety concerns for our employees, all worn apparel that is being returned for any reason must be laundered. Garments not laundered will be sent out for cleaning and a $10 charge per garment will be added to your account.

• Complete the Consumer Return and Exchange Form on the back of this letter. Be sure to include your credit card information so your return/exchange will not be delayed.
• Package the item(s) you wish to return. Be sure to include this Return/Exchange Form.
• We strongly recommend you choose a method of shipment that enables you to trace your return
  package if necessary. Packages that are lost during the return shipment are the customer's responsibility.

• All returns and exchange requests must be sent to Elite no more than 60 days after shipment
  of merchandise.
• Customer must call Elite for a Return/Authorization Number prior to shipping any merchandise
  back to Elite.
  
• Merchandise must not have been worn or laundered and must have all hang tags and sew-in
  tags attached in their original position and condition.
• Completed Return/Exchange Form accompanies returned merchandise.
• Customer pays all shipping charges.

Returns are subject to a 15% re-stocking fee. Credit for the returned merchandise, less any re-stocking fees, will be issued to the customer's account. This return policy applies to stock items only. Special orders are made to customer's specifications; therefore, these items cannot be returned or exchanged except in the case of manufacturer's error or defect. Stock items that are ordered with embellishments (jewels, embroidery, imprinting, etc.) are considered special orders. If the reason for the return is a shipping error made by Elite, Elite will replace the merchandise and waive the 15% re-stocking fee. If replacement merchandise is not available, Elite will issue a credit to the customer's account.

Defective Merchandise:
If a customer believes merchandise has a potential manufacturer's defect or was shipped in error the customer must call Elite to obtain a Return/Authorization Number. This number must be printed on the form on the back of this page. Elite, at it's sole discretion, will either replace the merchandise or credit the customer's account. Elite will not accept returns beyond six months from the date of receipt of merchandise. Returns without an Return/Authorization number will be refused.

Return/Exchange Instructions
Due to health requirements, and safety concerns for our employees, all worn apparel that is being returned for any reason must be laundered. Garments not laundered will be sent out for cleaning and a $10 charge per garment will be added to your account.

• Complete the Dealer/Club Return and Exchange Form on the back of this letter. Enter the Return Authorization number given to you by GK in the space provided. Be sure to include your credit card information so your return/exchange will not be delayed.
• Package the item(s) you wish to return. Be sure to include this Return/Exchange Form.
• We strongly recommend you choose a method of shipment that enables you to trace your return package if necessary. Packages that are lost during the return shipment are the customer's responsibility.